Privacy Policy

1. General

Tibet Support Group Netherlands, based in Amsterdam, is responsible for the processing of personal data as described in this privacy policy.

Contact details:
Tibet Support Groep Nederland
Postbus 3673
1001 AL Amsterdam
Email: info@tibet.nu
Phone: +31 6 35663378

2. What Personal Data We Process

Tibet Support Group Netherlands processes your personal data because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data we process:

• First and last name
• Address details (if provided)
• Phone number (if provided)
• Email address
• IP address
• Data about your activities on our website
• Bank account number (only for donations)

3. Purposes of Processing Personal Data

Tibet Support Group Netherlands processes your personal data for the following purposes:

• Processing your donation or payment
• Sending our newsletter
• Contacting you by phone or email when necessary for our services
• Informing you about changes to our services and products
• Delivering goods and services to you
• Tibet Support Group Netherlands analyses your behaviour on the website to improve the website and tailor offerings to your preferences

4. How Long We Retain Personal Data

Tibet Support Group Netherlands does not retain your personal data longer than strictly necessary for the purposes for which your data is collected. We apply the following retention periods:

• Newsletter subscriptions: Until the moment of unsubscription
• Donor data: 7 years (legal fiscal retention period)
• Contact forms: 2 years after last contact
• Volunteer data: Up to 1 year after the end of the volunteer relationship

5. Sharing Personal Data with Third Parties

Tibet Support Group Netherlands does not sell your data to third parties and only provides them when necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into processing agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Tibet Support Group Netherlands remains responsible for these processing activities.

We use the following third-party services:

• Mailgun for sending newsletters
• Mollie for processing donations and payments
• Firebase for storing user data

6. Cookies and Similar Technologies

Tibet Support Group Netherlands uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone upon your first visit to this website. Tibet Support Group Netherlands uses cookies with a purely technical function. These ensure that the website works properly and that, for example, your preference settings are remembered. These cookies are also used to make the website function well and to optimise it.

On your first visit to our website, we informed you about these cookies and asked your consent for placing them.

You can opt out of cookies by setting your internet browser to no longer store cookies. Additionally, you can delete all previously stored information through your browser settings.

7. Access, Modify or Delete Data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw any consent for data processing or to object to the processing of your personal data by Tibet Support Group Netherlands, and you have the right to data portability. This means you can submit a request to us to send the personal data we hold about you in a computer file to you or another organisation of your choice.

You can send a request for access, correction, deletion, data transfer or to withdraw consent or object to processing to info@tibet.nu.

To ensure that the access request has been made by you, we ask you to enclose a copy of your ID with the request. Black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) in this copy. This is to protect your privacy. We will respond as quickly as possible, but within four weeks, to your request.

8. How We Secure Personal Data

Tibet Support Group Netherlands takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us at info@tibet.nu.

The measures we take include:

• Use of secure connections (SSL/TLS) for all interactions with our website
• Access restriction to personal data within our organisation
• Regular updates of our systems and software
• Encryption of sensitive data

9. Changes to the Privacy Policy

Tibet Support Group Netherlands may change this privacy policy from time to time. Changes will be published on this website. It is therefore advisable to consult this page regularly so that you are aware of any changes.

This privacy policy was last updated on 29 April 2025.

10. Complaints

Tibet Support Group Netherlands would also like to point out that you have the possibility of filing a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons